Doorstep delivery directory, official app download, district availability map, facilitator guidelines, and complaint details.
Originally Published: July 19, 2026Last Updated: July 19, 2026Fact-Checked: July 19, 2026 (PITB Dastak Directives)
maryamkobataye.com is an independent private informational portal. We are not affiliated with the Government of Punjab, Punjab Information Technology Board (PITB), or the Maryam Ke Dastak program.
This page provides verified guidance on service fees, requirements, and app setup instructions. We do not accept applications, collect department fees, or send facilitators to homes. To book a doorstep facilitator visit officially, download the official **Dastak Citizen App** or visit dastak.punjab.gov.pk.
The Maryam Ke Dastak Program, also commonly searched as Maryam Ki Dastak, is an active public service initiative launched by Punjab Chief Minister Maryam Nawaz Sharif. Managed by the Punjab Information Technology Board (PITB), the program brings essential government services directly to citizens’ doorsteps through trained Dastak Facilitators. Citizens can conveniently obtain services such as birth certificates, domicile certificates, driving licences, and vehicle registration without making repeated visits to government offices. These doorstep services are available for a nominal fee of Rs. 99.
Maryam Ke Dastak is an official doorstep public service delivery program in Punjab. Operated by PITB, it allows citizens to request facilitator visits at home. The facilitator collects required physical documents, performs biometric checks, deposits fees, and delivers the approved certificates to the doorstep, eliminating visits to government offices.
Access the official portal to apply via online self-service:
The Dastak portal offers two pathways for citizens to complete their government applications:
| Feature | Self-Service Option | Doorstep Facilitator Option |
|---|---|---|
| Application Method | Citizen fills and uploads documents on the web portal. | A trained facilitator visits home to complete forms on a tablet. |
| Biometric Checks | Not available on standard web (requires visiting office if mandatory). | Completed at home using the facilitator’s mobile biometric scanner. |
| Service Charges | Standard department challan fees only. | Standard department fee + Rs. 99 Dastak platform fee. |
| Delivery Method | Downloaded online or sent via Pakistan Post. | Hand-delivered to your home by the facilitator. |
The Dastak initiative has expanded to support over 50+ services across various provincial departments:
| Department | Available Services via Dastak | Processing Mode |
|---|---|---|
| Local Government | Birth Certificate, Death Certificate, Marriage Certificate, Divorce Certificate. | Doorstep & Self-Service |
| Board of Revenue | Domicile Certificate, E-Stamp Paper, Fard Malkiat, Land Mutation. | Doorstep & Self-Service |
| Excise & Taxation | Motor Vehicle Registration, Vehicle Transfer of Ownership, Property Tax, Token Tax. | Doorstep & Self-Service |
| Punjab Police | Character Certificate, Police Verification, Tenant Registration, FIR Copy. | Doorstep & Self-Service |
| Traffic Police | Learner Driving Licence, Licence Renewal, International Licence Booking. | Doorstep & Self-Service |
While self-service online applications are open to all citizens across Punjab, the physical **Dastak Doorstep Facilitator** delivery option is currently active in the following primary districts:
| District | Facilitator Service Status | Helpline Support |
|---|---|---|
| Lahore | Fully Active | Yes, via 1202 |
| Rawalpindi | Fully Active | Yes, via 1202 |
| Faisalabad | Fully Active | Yes, via 1202 |
| Multan | Fully Active | Yes, via 1202 |
| Gujranwala | Fully Active | Yes, via 1202 |
| Sargodha | Fully Active | Yes, via 1202 |
| Bahawalpur | Fully Active | Yes, via 1202 |
To register your profile on the official platform, follow these steps:
1/ Install Dastak Citizen App
Download the official **Dastak Citizen App** from the Google Play Store or iOS App Store. Avoid downloading custom APK files from third-party sites.
2/ Create Account profile
Open the app, select “Register”, and input your CNIC number, active mobile number (registered in your name), and email address.
3/ Complete OTP Verification
You will receive a 6-digit One-Time Password (OTP) via SMS. Enter the code in the app to verify your identity and set a secure password.
If you prefer a facilitator to visit your home to collect physical documents and biometrics:
1/ Select Your Required Service
Log in to the app, choose your city, and select the service (e.g. Domicile Certificate).
2/ Enter Address & Schedule Visit
Provide your exact doorstep address and pick an available date and time slot for the facilitator visit.
3/ Confirm Facilitator Identity
Once booked, the app will show your assigned facilitator’s photo, name, and official ID number. Ensure you match these details when they arrive.
If a facilitator demands extra charges, fails to arrive at the scheduled time, or behaves inappropriately, call helpline **1202** or email official support at `support@dastak.punjab.gov.pk`. Use this template:
To, The Grievance Redressal Officer, PITB Dastak Secretariat, Lahore, Punjab. Subject: Complaint Regarding Facilitator Service - booking #[Enter Booking ID] Respected Officer, I am writing to register an official complaint: - Citizen Name: _________________ - Registered Mobile Number: _________________ - CNIC (Last 4 digits): XXXX-XXXX-[__-___] - Booking Reference Number: _________________ - Assigned Facilitator Name / ID: _________________ - Description of Incident: Facilitator did not arrive / Demanded extra payment / Retained original document without receipt. Please take immediate administrative action. Sincerely, [Your Name] Date: [DD/MM/YYYY]
Deserving youth in Punjab can earn commissions by registering as doorstep service providers:
The official toll-free helpline number for all doorstep booking requests and tracking complaints is **1202**.
No, doorstep facilitator visits are active in selected major districts including Lahore, Rawalpindi, Faisalabad, Multan, and Sargodha. Check the district map inside the app.
The doorstep processing charge is exactly Rs. 99 per service booking in addition to the standard government department challan fee.