Detailed Eligibility Criteria

Deserving households must qualify under the official guidelines set by the Punjab Social Protection Authority (PSPA).

Welfare Package Benefits

The program includes multiple integrated initiatives to distribute relief items and targeted price cuts:

Why PSER Registration is Mandatory

The **Punjab Social Economic Registry (PSER)** is the official database that the Government of Punjab uses to assess poverty indicators.

• Unified Database: PSER eliminates the need for separate forms for every new welfare program. By updating your profile once, your household is automatically screened for the Ramzan Package, Honhaar Scholarship, Laptop program, and other subsidies.
• How to Register: Visiting the official portal at pser.punjab.gov.pk allows citizens to submit utility bills, family details, and assets for calculation.

How Selection and Delivery Works

Since there is no separate Nigehban application form, follow this verified procedure to ensure your household is included in government screenings:

Required Information Checklist

Make sure you have the following information and documents ready during database audits or delivery rounds:

• Applicant CNIC: Mandatory.
• Household Head CNIC: Mandatory.
• Active Registered SIM Card (linked to CNIC): Required for OTP.
• Recent Electricity or Gas Bill: Required for PSER.
• Family B-Form: Required.
• Widowhood / Disability Certificates (if applicable): Recommended.

How to Check Your Nigehban Status

The Government of Punjab periodically issues verification channels during active cycles. Standard methods include:

• District Helpdesks: You can visit your local E-Khidmat Center or Assistant Commissioner’s office to check if your household CNIC is listed in the distribution records.
• Helpline Inquiries: Direct queries can be directed to the Social Welfare helpline at 1312.

* Maryam Ko Bataye does not access private citizen records or eligibility lists. Never enter your full CNIC or mobile verification codes on unofficial websites.

Understanding Status Terms

• PSER Record Submitted: Your profiling survey is entered, awaiting PMT score generation.
• Selected: Your household has passed screening and is assigned to a local delivery route.
• Ration Delivered: The local Union Council team has successfully verified biometrics and handed over the package.
• Record Not Found: The CNIC has not been updated in either PSER or BISP. Visit a registry desk immediately.

Troubleshooting Delivery and Biometric Issues

In case of delivery discrepancies, biometric failures, or missing items during rounds:

• Failed Biometrics: If fingerprint verification fails during delivery on tablets, the delivery officer will log a NADRA bypass check or request verification via CNIC-linked OTP codes.
• Wrong Address: If you moved after PSER registration, update your address details on the PSER portal immediately to ensure local district teams find your correct household.

Official Complaint & Grievance Process

If your household qualifies but you did not receive a doorstep delivery or if local distribution teams demand payments, file an immediate complaint at the Assistant Commissioner’s office or call Helpline 1312. Use this template:

To,
The Deputy Commissioner / Grievance Cell,
District Administration [Enter Your District Name], Punjab.

Subject: Complaint Regarding Non-Delivery under Ramzan Nigehban Program

Respected Sir/Madam,

I am writing to report the non-delivery of the Ramzan relief package:
- Applicant Name: _________________
- CNIC (Last 4 digits): XXXX-XXXX-[__-___]
- Domicile District: _________________
- Union Council / Address: _________________
- Contact Number: _________________
- PSER Registry status: Registered (PMT score eligible)
- Description of Issue: Delivery team did not visit / Biometric failed / Ration package missing items.

I request you to verify my local distribution record.

Sincerely,
[Your Name]
Date: [DD/MM/YYYY]

Frequently Asked Questions (FAQs)