Important Note: This is an independent informational guide blog. To visit the official Maryam Ko Bataye portal, please use the direct link: MKB Official Portal .
How to File a Public Grievance Through Maryam Ko Bataye
If you encounter problems related to sanitation, public safety, overcharging or profiteering, poor services at hospitals or schools, or misconduct and corruption in government offices, you can use the Maryam Ko Bataye platform to submit a complaint.
Step-by-Step Complaint Process
1. Log In:
Open the Maryam Ko Bataye app or portal and sign in using your registered CNIC and password.
2. Select “Lodge Complaint”:
From the main menu, choose “Lodge Complaint” or “Register Complaint” to start a new grievance.
3. Choose the Relevant Department:
Select the department or category that best matches your issue, such as Health, Education, Municipal Administration, Police, WASA, or another relevant department.
4. Describe the Issue:
Provide clear and accurate details about your complaint. Where available, you may also attach supporting evidence, such as photos, documents, or other relevant information.
5. Submit Your Complaint:
Review all the information carefully and submit the complaint. Keep the complaint or tracking number for future reference and status updates.
Complaint Resolution Timeline (SLA)
Complaints are monitored through the relevant government authorities and departments. The time required to review and resolve a complaint can vary depending on its nature, complexity, and the responsible department. Some complaints may receive an initial response or action within 48–72 hours, while more complex matters may take longer.
Is There Any Fee?
No. Filing a complaint, requesting assistance, or checking complaint status through the official service is generally free of charge.
If anyone asks you for an unauthorized fee or bribe in connection with your complaint, consider reporting the matter through the appropriate official government complaint or anti-corruption channel. Always verify the official portal before submitting personal information.